Sunday, March 13, 2005

Since many of you are dorks yet don't subscribe to (and shame on you!), I'm crossposting this...

[E-Mail to Gorton's Seafood customer service of Gloucester, Mass.]


Please forward this to the person(s) in charge of tuning the process control mechanics -- this might be valuable feedback. Thanks.

I just purchased a package of Gorton's Beer Batter/10 Crispy Battered Fish Fillets (net weight 18.2 oz), lot #5025G2. Upon opening the package, however, I found only 9 fillets and one... well, battered fish bit. (See attached image).

However, realizing that the product is sold by weight, I decided to weigh the fish fillets. My setup isn't the greatest -- I used a postal scale, since it's the best apparatus I have in my house -- but, being an engineer, I found the results interesting. (Your process engineer will, too. I promise.)

First, I weighed the box (see image). It came out to 1 oz and a small fraction.

Then I weighed the box plus the fish (see image). To my surprise, it came out to ~20.5 oz. That's ~19.5 oz of product in a box claiming 18.2 oz!

This is a bit alarming, because most consumers will be annoyed at getting only 9 fillets -- when, in fact, Gorton's is providing them with more fish than promised.

The fish, incidentally, was very tasty. We had it with some country-style french fries and tartar sauce. I am very pleased and will continue to purchase Gorton's products. (Incidentally, would it be possible to get a tour if I'm ever up in the Gloucester area?)

Thanks, and regards,
Dave Cuthbert

The nine fillets and ... nugget?

The weight of the box

The weight of the fish and box

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